Privacy Policy
Kennington Removals Privacy Policy
This Privacy Policy explains how Kennington Removals collects, uses, stores and shares personal data when you use our services. It applies to all Kennington Removals customers and prospective customers in our service area, including people who contact us for quotations, make bookings, or otherwise interact with us in connection with our removals, packing, or related services.
Who We Are
Kennington Removals is a removals service provider operating in the local area. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the EU General Data Protection Regulation where applicable, Kennington Removals is the controller of your personal data. This means we decide how and why your personal data is processed in connection with our services.
What Personal Data We Collect
We only collect personal data that is relevant to providing and managing our services. The types of personal data we may collect include:
Identification and contact details, such as your name, postal address, property addresses for collection and delivery, and any other contact details you choose to provide so we can communicate with you about your move or enquiry.
Service and booking information, such as details about the property you are moving from and to, access information, dates and times of your move, inventories or descriptions of items to be moved, special handling instructions, and any other relevant details you provide during quotation or booking.
Payment and transaction data, such as records of payments you make to us, the amount paid, the date, and the method of payment. We do not store full payment card details when payment is made via a secure payment provider.
Communication data, such as records of enquiries, quotes, emails, and other communications you send to us or we send to you in relation to our services.
Website and usage information, such as basic technical information that may be collected when you visit our website, including your IP address, browser type and pages accessed, to help us understand how our website is used and to maintain security. We aim to collect only the minimum information required for these purposes.
How We Collect Your Data
We typically collect personal data directly from you when you contact us for a quote, make a booking, ask us to carry out a removal, or otherwise communicate with us. This may be by phone, in writing, through our website forms or through other communication channels you choose to use.
We may also receive limited personal data about you from third parties where this is necessary to provide our services, for example when an estate agent or landlord passes us your contact details at your request to assist with move coordination.
Lawful Basis for Processing Your Data
We will only use your personal data when we have a lawful basis to do so. Depending on the situation, this may include:
Performance of a contract. We process your personal data where this is necessary to provide our removals or related services to you, including preparing quotations, managing bookings and delivering your move.
Compliance with legal obligations. We may process and retain certain information where required by law, for example in relation to tax or accounting rules, or to respond to lawful requests from public authorities.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This may include managing and improving our services, maintaining records for business administration, and handling queries or complaints.
Consent. In limited circumstances we may rely on your consent, for example if you ask us to keep your details on file for future services where there is no existing contract or booking. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data to carry out the following activities:
Providing our services, including assessing your requirements, preparing and issuing quotations, managing bookings, planning and carrying out removals and any related services you request.
Customer communication, including responding to your enquiries, sending booking confirmations, providing service updates, and contacting you about any issues related to your move.
Business administration, including maintaining internal records, managing invoices and payments, and carrying out accounting, auditing and reporting obligations.
Safety, security and dispute resolution, including preventing or investigating potential fraud or misuse of our services, and resolving complaints or legal claims.
Service improvement, including analysing how our services are used, improving our processes and training our staff. Where practical, we use aggregated or anonymised information for this purpose.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, we retain records relating to quotes and completed moves for a period that allows us to respond to queries, manage our contractual obligations and comply with tax and accounting rules. After this period, we will securely delete or anonymise your personal data unless we need to retain it for longer because of a legal obligation or an ongoing dispute or claim.
Where we rely on your consent to keep your details for future services, we will retain that information until you withdraw your consent or until it is no longer needed for the stated purpose.
Processors and Sharing Your Personal Data
We do not sell your personal data. However, we may share your information with trusted third parties who act as processors on our behalf, or who otherwise need the information to help us provide our services.
Processors may include providers of IT, website hosting, secure payment processing, email or document management systems, and other business support services. These service providers are only allowed to process your personal data on our instructions, must keep it secure, and are not allowed to use it for their own purposes.
We may also share your personal data with other third parties where necessary, such as professional advisers including accountants or lawyers, insurers, or public authorities if we are legally required to do so.
Where any sharing involves the transfer of personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, in accordance with relevant data protection laws.
Your Data Protection Rights
You have a number of rights in relation to your personal data under data protection law. These include:
The right of access. You can request confirmation of whether we hold personal data about you and obtain a copy of that data, together with certain other information.
The right to rectification. You can ask us to correct inaccurate or incomplete personal data we hold about you.
The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
The right to restriction of processing. You can ask us to restrict the processing of your personal data in certain situations, such as while we are reviewing a request for rectification.
The right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, and we will stop processing unless we have compelling legitimate grounds which override your interests, rights and freedoms, or the processing is needed for legal claims.
The right to data portability. In certain circumstances, you can ask us to provide your personal data in a structured, commonly used and machine readable format and to transmit it to another controller, where technically feasible.
You also have the right to lodge a complaint with a data protection supervisory authority if you are concerned about the way we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures are designed to provide a level of security appropriate to the risk and are kept under review as our systems and services develop.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services or legal requirements. Any changes will be posted in the latest version of this Privacy Policy. We recommend that you review this Policy periodically to stay informed about how we protect your personal data.
