Terms and Conditions

Kennington Removals Terms and Conditions

These Terms and Conditions set out the basis on which Kennington Removals provides household and commercial removal, packing, storage and related services within its operating areas in the United Kingdom. By placing a booking with us, you agree that these Terms and Conditions form the contract between you and Kennington Removals.

Please read these Terms carefully before confirming your booking. If you do not agree with any part of these Terms, you should not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Kennington Removals, the removal service provider.

Customer means the individual, business, or organisation that requests and pays for the services.

Services means any removal, packing, loading, unloading, storage, waste removal, or associated services provided by the Company.

Quotation means the written or electronic estimate of charges issued by the Company based on the information supplied by the Customer.

Service Area means the areas in which the Company operates and offers its removal and related services within the United Kingdom.

Contract means the legally binding agreement between the Company and the Customer incorporating these Terms and Conditions and any written Quotation or agreed variation.

2. Quotations and Service Scope

All Quotations issued by the Company are based on the information provided by the Customer and the assumptions stated in the Quotation. The Company reserves the right to amend or withdraw a Quotation if the information provided is incomplete, inaccurate, or changes before the service date.

Unless otherwise stated in writing, Quotations generally include the provision of a vehicle, removal personnel, standard loading and unloading, and reasonable travel within the agreed Service Area. Additional services such as packing, dismantling and reassembly of furniture, provision of packing materials, storage and waste removal may incur extra charges and will be itemised where possible.

Quotations are normally valid for a limited period, which will be stated on the Quotation. If no period is stated, the Quotation is valid for 30 days from the date of issue, after which the Company may revise prices to reflect current costs and availability.

The Quotation does not include any fees or charges payable to third parties, such as parking permits, tolls, congestion charges, local authority fees, customs duties or access charges imposed by building management. Such costs are the responsibility of the Customer unless otherwise agreed in writing.

3. Booking Process

A booking request may be made by the Customer verbally or in writing. However, a contract is only formed when the Company confirms the booking in writing, which may be by email or electronic message, and the Customer has accepted the Quotation and any applicable terms such as deposits or prepayments.

At the time of booking, the Customer must provide accurate details of the collection and delivery addresses, property type, access conditions, inventory or approximate volume of goods, desired dates and times, and any special requirements. The Company relies on this information to allocate appropriate resources and plan the service.

The Customer is responsible for ensuring that their preferred dates and times are suitable, and that they have obtained any necessary permissions, such as building access slots, lift reservations, or parking suspensions. The Company will use reasonable endeavours to adhere to the agreed schedule but cannot guarantee exact arrival or completion times due to traffic, weather or other factors beyond its control.

5. Customer Obligations

The Customer agrees to:

Ensure that all items to be moved are properly identified and made accessible to the Company.

Pack and secure their belongings safely if a self-pack service is chosen, using appropriate materials and methods.

Remove, disconnect or safely isolate any electrical, gas or plumbing connections, unless the Company has expressly agreed in writing to provide such services.

Ensure that no hazardous, illegal or prohibited items are included in the goods to be moved, such as flammable liquids, explosives, chemicals, drugs, weapons, perishable goods, or live animals.

Be present, or arrange for a responsible representative to be present, at the collection and delivery addresses throughout the service to provide instructions, confirm inventories and sign relevant documentation.

6. Payments and Charges

Unless otherwise agreed in writing, all charges are payable by the Customer in accordance with the payment terms indicated on the Quotation or booking confirmation. This may include a deposit payable on booking and the balance payable prior to or on the day of the move.

The Company accepts payment methods as advised at the time of booking. All payments must be made in the currency and within the time specified by the Company. Where payment is not received when due, the Company reserves the right to withhold services or suspend the move until payment is made, and to charge interest on overdue balances at the statutory rate.

If the scope of work increases or changes on the day of the move, such as additional items, extra journeys, unexpected access problems, or delays caused by the Customer, the Company may apply reasonable additional charges. Wherever practicable, these will be explained to the Customer and agreed before the extra work is carried out.

All prices are quoted exclusive of any applicable taxes or charges that must be added under UK law, which will be clearly stated on the invoice where relevant.

7. Cancellations, Postponements and Refunds

The Customer may cancel or postpone a booking by giving the Company written notice. The timing of this notice will determine any charges that may apply, as outlined below, unless otherwise detailed in the Quotation.

If more than 7 days notice is given before the agreed service date, the Customer may cancel or postpone with either no charge or a minimal administrative fee, as specified at the time of booking.

If between 2 and 7 days notice is given, the Company may retain all or part of any deposit to cover reserved resources and loss of opportunity to take other bookings.

If less than 48 hours notice is given, or if the Customer fails to be present or provide access on the day, the Company may charge up to 100 percent of the quoted price to cover costs incurred and lost revenue.

If the Company must cancel or significantly postpone the service due to circumstances within its reasonable control, the Customer will be offered an alternative date or a refund of any amounts paid for services not yet provided. The Company will not be liable for any indirect losses such as missed work, penalties from third parties, or alternative accommodation costs following such cancellation, except as required by law.

8. Insurance and Liability for Loss or Damage

The Company will use reasonable care and skill in handling the Customer's goods. The Company's liability for loss of or damage to goods is limited and operates subject to the terms in this section.

Unless otherwise expressly agreed in writing, the Company provides a standard level of liability cover up to a stated limit per item or per consignment. Details of this limit will be provided upon request and may also be specified on the Quotation or other documentation.

For higher value items or consignments, the Customer should notify the Company in advance to discuss enhanced liability options or separate insurance arrangements. Failure to declare high value items may result in limited or excluded liability for such items.

The Company is not liable for:

Loss or damage arising from inherent defects, weaknesses or pre-existing damage in the goods.

Damage to furniture that is dismantled or reassembled by the Customer or by third parties.

Damage resulting from inadequate packing where packing was carried out by the Customer.

Loss of items packed by the Customer in sealed boxes where there is no clear evidence of mishandling by the Company.

Damage to premises or property where the Company is requested to move goods against its advice, or where access is inherently tight or unsafe.

The Company will not be liable for any indirect or consequential losses, including loss of profits, loss of opportunity, emotional distress or inconvenience, except where such limitation is not permitted by law.

In the event of loss or damage, the Customer must notify the Company in writing as soon as reasonably practicable and in any event within 7 days of the service date, providing reasonable evidence of the loss or damage. The Company may require access to inspect the goods and premises before any settlement is made.

9. Exclusions and Customer Insurance

The Company strongly recommends that the Customer arranges adequate household or business insurance which covers goods in transit and during handling, especially for high value items and moves involving storage or extended transport.

The Company does not accept responsibility for loss or damage to valuables such as jewellery, money, important documents, data, or collections of exceptional value unless these have been specifically declared and agreed in writing before the move.

The Company is not liable for delays or inability to perform its obligations where such delays or failures result from events beyond its reasonable control, including but not limited to severe weather, road closures, accidents, traffic congestion, strikes, civil unrest, acts of terrorism, public health emergencies or compliance with legal or regulatory requirements.

10. Waste, Disposal and Environmental Regulations

The Company operates in accordance with applicable UK waste and environmental regulations. Where the Customer requests the disposal or removal of unwanted items, this must be agreed in advance and may incur additional charges.

The Company will only remove waste or unwanted items that it is legally permitted to carry and dispose of through appropriate licensed facilities. The Customer must not request the removal of hazardous or controlled waste unless specifically agreed and arranged with the Company, and subject to any additional regulatory requirements and fees.

The Customer remains responsible for ensuring that any items presented for disposal are lawfully theirs to discard and that no illegal or prohibited materials are included. The Company may refuse to remove or transport any item that it reasonably believes to be dangerous, illegal, hazardous, or in breach of waste regulations.

Where the Company provides packing materials such as boxes and wrapping, it encourages the Customer to reuse or recycle these materials where possible in accordance with local recycling schemes.

11. Storage Services

Where the Company provides storage services, either directly or through a third-party facility, the terms relating to storage, access, charges and notice periods will be provided to the Customer separately or incorporated into the Quotation.

The Customer must not store prohibited items, including perishable goods, illegal substances, explosives, flammable materials or living creatures. The Company may inspect stored items where permitted by law and may remove or dispose of prohibited items at the Customer's expense.

Storage charges are usually payable in advance, and goods may be retained or disposed of if storage charges remain unpaid for an extended period, in accordance with applicable law and after reasonable notice to the Customer.

12. Complaints and Dispute Resolution

If the Customer has any concerns or complaints about the services provided, they should raise these with the Company as soon as possible so that the Company has an opportunity to investigate and, where appropriate, put matters right.

The Customer should provide clear details of the issue, including dates, locations, and the nature of the concern. The Company will review the matter and respond within a reasonable timeframe. The Company aims to resolve disputes amicably and fairly wherever possible.

Nothing in this section affects the Customer's statutory rights under UK consumer law.

13. Data Protection and Privacy

The Company collects and processes personal information about Customers in order to provide quotations, manage bookings, perform services and handle payments and communications. The Company will handle such information in accordance with applicable UK data protection laws.

The Customer's details will only be shared with third parties where necessary to deliver the services, comply with legal obligations, or with the Customer's consent. The Customer has the right to request access to, correction of, or deletion of their personal data where permitted by law.

14. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, business practices or service offerings. The version of the Terms and Conditions that applies to a particular booking will be the version in force at the time the Contract is formed and will be supplied or made available to the Customer.

15. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be treated as deleted and the remaining provisions will continue in full force and effect.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with these Terms or the services provided by the Company shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory rights the Customer may have to bring proceedings in another jurisdiction under applicable consumer protection laws.

By confirming a booking with Kennington Removals, the Customer acknowledges that they have read, understood and agreed to be bound by these Terms and Conditions.